DIGITIZE YOUR PRODUCTS AND SERVICES FOR COMPETITIVE ADVANTAGE
The digital service organization
To compete in dynamic services, digitization is required.
We support your digitizing projects (AI, ML, VR, IoT) for products and services, e.g. by setting the requirements for systems and technologies that have become available with Industry 4.0.
- Vision, strategy, roadmap
- Sensors and systems for data collection
- Data analysis and reporting
- Information value, digital service development & sales models
- Changes in GTC
- GDPR and IFRS impact
Our consultants will assist you installing and/or improving the processes, defining the business logic, and automating the steps.
Automation of products and services
Digitization requires automation. Our consultants help your organization to take the right steps, in the right sequence, and in line with your needs and budget.
- IT roadmap and landscape
- Choice of systems
- Describe process and escalations
- Train stakeholders
Remote help desk
The helpdesk (Customer Support Center) is central to the digital service organization. This is where customer requests end up. We help you with this.
- Route incoming automated notifictions from machines to the correct help desk queue
- Processes and business logic
- Instruct helpdesk people on the processes
- Define the business rules for automated helpdesk & remote service delivery